Help Centre
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Account
How do I sign up and sign in?
Enter your mobile number and the one-time code we text you. Signing up and signing in are the same step; there is no password.
Can I change my phone number?
No. Your phone number is your account's identity and, for your security, cannot be changed afterwards.
Do I have to give an e-mail address?
Not for shopping. A seller application asks for one, and it must be verified.
How do I delete my account?
From the Settings page. Records we must keep by law are kept for the period stated in the Privacy Policy.
Becoming a seller
Who can sell?
Only tax-registered businesses: tradespeople, sole traders, limited or joint-stock companies.
How do I apply?
Open the application with “Become a seller”, complete the business and tax, documents and shop steps, and send it. You will be notified once it has been reviewed.
Which documents are needed?
The tax certificate, plus the tradesmen's registry certificate for tradespeople or the trade registry certificate for merchants and companies. Companies are also asked for the signature circular before their first payout.
Is a MERSİS number required?
Yes for merchants and companies; tradespeople are not asked for one.
Why is my application not approved?
Your e-mail address must be verified before an application can be approved. If it is refused, the reason is given to you in writing; you can fix it and send it again.
Listings
When does my listing go live?
If your shop is approved, the moment you publish it. Listings are not reviewed one by one.
How many listings can I post?
A business can create 60 new listings an hour and 200 a day, with at most 500 live at once. A listing can be priced at up to 60,000 TL.
What can I not sell?
Stolen or smuggled devices, phones without an IMEI record, counterfeits, and devices unusable because of someone else's account or lock. The full list is in the Platform Rules sellers accept.
Does selling cost anything?
Membership, opening a shop and listing are free. A commission is taken only when a sale happens; the net amount you will receive is shown when you list.
Buying and payment
Who receives my payment?
A licensed payment institution, and it is not passed to the seller until delivery is confirmed. Your card details are not stored by BugiBox.
Can I pay in instalments?
Instalment options for your card and the item are shown at payment. Any instalment charge is applied by your bank or the payment institution.
Can I make an offer?
If the listing accepts offers. When the seller accepts, you have 24 hours to pay the agreed price.
What if a seller asks me to pay outside the site?
Do not, and tell us. Payments on BugiBox are made only at the site's payment step; payments outside it are not covered by secure payment.
Shipping
When is the item shipped?
The seller must hand it to the carrier within 72 hours of your payment. Otherwise the order is cancelled and you are refunded in full.
Where can I track my parcel?
On your order page.
What if the parcel arrives damaged?
Have the courier write a damage report before you accept it, and tell us from your order page.
Returns
Can I return an item?
Yes. You can withdraw within 14 days of receiving it, without giving a reason. The item being second-hand does not remove this right.
Who pays for return shipping?
Nothing, if you send it with the return code you are given.
When do I get my money back?
Within 14 days of your withdrawal notice, to the card you paid with. How long it takes to show depends on your bank.
The item is faulty or not as described. What do I do?
Report it from your order page with photos. For a second-hand item, faults stated in the listing and normal signs of use are not defects.
Contact us
If you could not find what you need, write to us on WhatsApp or by e-mail.
Transaction guide
How a purchase on BugiBox is made, and what happens after it.
- 1
Placing an order
Choose the item and press “Buy now” on the listing, or make an offer. Choose your delivery address. At the payment step, review the order summary, the Preliminary Information Form and the Distance Sales Agreement and confirm them. Enter your card details and complete 3D Secure. The contract is formed when payment is complete and the order is passed to the seller.
- 2
Keeping the contract
The Preliminary Information Form and the Distance Sales Agreement, filled in for your order, are kept electronically for 10 years. You can open them from your order page while your account is open; after closing it you can request a copy from our support address.
- 3
Correcting mistakes
Before payment you are shown a summary with the item, price, shipping and delivery address. If something is wrong, cancel the order before paying and place it again; an unpaid order cancels itself after 24 hours.
- 4
If there is a dispute
If you cannot agree with the seller, apply to us from your order page. Your right to go to a consumer arbitration committee, or to a consumer court after mediation, is reserved.