Distance Sales Agreement
Last updated: 20 July 2026
This Distance Sales Agreement is concluded between the Seller and the Buyer in respect of an order placed through the BugiBox platform. For each order, the details of the parties, the Product, the price and the delivery address are completed on an order-specific basis and submitted for the Buyer's approval at the payment step. Fields shown in square brackets below are completed on an order-specific basis. For pre-order information, see the Preliminary Information Form page. This is a translation provided for convenience; in the event of any discrepancy, the Turkish version shall prevail.
1. Parties
1.1. SELLER: [Seller name/username]. The Seller is the person who is a Member of the Platform and offers the Product for sale in their own name and on their own account.
1.2. BUYER: [Buyer full name]. Address: [Delivery address]. Electronic mail: [Buyer email].
1.3. INTERMEDIARY SERVICE PROVIDER: ShineSoft Yazılım Hizmetleri ve Ticaret Limited Şirketi, Sultanselim Mah. Yamaç Sk. No:6 D:3, 34415 Kağıthane/İstanbul, MERSIS 0769-2498-9370-0001.
1.4. This Agreement is concluded between the Seller and the Buyer. ShineSoft is not a party to this Agreement.
2. Subject Matter of the Agreement
2.1. The subject matter of this Agreement is the determination of the rights and obligations of the parties in respect of the sale and delivery of the Product ordered electronically by the Buyer through the Platform, the characteristics and sale price of which are set out below.
2.2. This Agreement shall be deemed concluded at the moment it is approved electronically by the Buyer.
2.3. The User Agreement and the Delivery and Return Terms published on the Platform constitute an annex to and an integral part of this Agreement.
3. Product and Payment Details
3.1. Product: [Product name]. Condition: [Product condition]. Quantity: 1.
3.2. Product price: [Product price] TL. Carriage fee: [Shipping fee] TL. Total amount: [Total amount] TL.
3.3. Payment method: [Payment method]. Order date: [Order date]. Order number: [Order number].
3.4. Delivery address: [Delivery address]. Person to take delivery: [Full name].
4. General Provisions
4.1. Before approving this Agreement, the Buyer accepts, declares and undertakes that they have read the Preliminary Information Form and have been informed of the essential characteristics of the Product, the sale price, the payment and delivery terms and the return conditions.
4.2. The Seller is responsible for delivering the Product in conformity with the characteristics stated on the listing page, free from defects and complete.
4.3. The Seller declares and undertakes that no third-party rights such as ownership, pledge or attachment exist over the Product, that the Product is not stolen and that its sale is not contrary to law.
4.4. The Seller is obliged to package the Product with packaging appropriate to its nature and such as to prevent damage during carriage.
4.5. The Buyer is obliged to take delivery of the Product and, following delivery, to carry out an inspection within the period provided for in the Delivery and Return Terms.
4.6. Should the Buyer fail to take delivery of the Product and the Product be returned to the Seller, the Product price shall be refunded to the Buyer; carriage fees, however, shall not be refunded.
5. Payment and Transfer of the Price
5.1. The Product price is collected by ShineSoft on behalf of the Seller pursuant to the authorisation granted by the Seller. By paying the price, the Buyer is deemed to have discharged its debt towards the Seller and is not obliged to make any further payment to the Seller.
5.2. The amount collected is held under secure payment until delivery has occurred and the confirmation process has been completed.
5.3. Where the Buyer confirms delivery or takes no action within 48 (forty-eight) hours following delivery, the amount shall be accrued in favour of the Seller with the service fee set off.
5.4. The amount shall not be transferred to the Seller for so long as an open return request or dispute exists.
6. Delivery
6.1. The Product shall be handed over by the Seller to the carriage service provider within 72 (seventy-two) hours following completion of payment.
6.2. Should the Product not be dispatched within the stated period, the order shall be cancelled automatically and the entire amount paid, including the carriage fee, shall be refunded to the Buyer.
6.3. Delivery shall be made to the address notified by the Buyer. The Buyer is responsible for the accuracy of the address details; the consequences of delivery not being effected due to incorrect or incomplete address details rest with the Buyer.
6.4. Delivery shall in any event not exceed 30 (thirty) days from formation of the order.
7. Returns and the Right of Withdrawal
7.1. In sales where the Seller acts in the capacity of a consumer, the right of withdrawal provisions of consumer legislation do not apply; the Buyer's right of return is subject to the principles set out in article 7 of the Preliminary Information Form and in the Delivery and Return Terms.
7.2. In sales where the Seller acts for commercial or professional purposes, the Buyer's 14 (fourteen) day right of withdrawal and other statutory rights arising from Law No. 6502 are reserved.
7.3. Should the Buyer wish to exercise a right of return, the Buyer is obliged to send the Product in the condition in which it was delivered, complete with all accessories and attachments.
7.4. The Buyer is obliged to remove user accounts, locks and security software from the Product to be returned.
7.5. The periods applicable to the return process, the party bearing the carriage fees and the set-off rules are set out in the Delivery and Return Terms.
8. Position of the Intermediary Service Provider
8.1. ShineSoft acts as an intermediary service provider pursuant to Law No. 6563 and is not a party to this Agreement. Obligations relating to the characteristics of the Product, its defects and its conformity with its description rest with the Seller.
8.2. ShineSoft provides the technical infrastructure for communication between the Seller and the Buyer, collection of payment, creation of consignments and conduct of return processes.
8.3. Any assessment carried out by ShineSoft, within the framework of the Delivery and Return Terms, as to the fate of the amount held under secure payment does not eliminate the parties' right to have recourse to the courts.
9. Dispute Resolution and Entry into Force
9.1. The laws of the Republic of Türkiye shall apply to the application and interpretation of this Agreement.
9.2. In sales where the Seller holds the capacity of seller/supplier, the Buyer may apply to the Consumer Arbitration Committees or the Consumer Courts according to the applicable monetary thresholds.
9.3. This Agreement enters into force on the date it is approved electronically by the Buyer and terminates upon the parties fully performing their obligations arising from the agreement.
9.4. The copy of this Agreement completed on an order-specific basis is stored electronically and kept accessible to the Buyer.