Delivery and Return Terms

1.1. These Delivery and Return Terms (the "Terms") have been prepared to govern the procedures and principles applicable to delivery, shipping, order cancellation and return processes in respect of sales concluded through the BugiBox platform (the "Platform"), operated by ShineSoft Yazılım Hizmetleri ve Ticaret Limited Şirketi ("ShineSoft"), having its registered office at Sultanselim Mah. Yamaç Sk. No:6 D:3, 34415 Kağıthane/İstanbul.

1.2. These Terms constitute an annex to and an integral part of the User Agreement published on the Platform. Every Member who electronically approves the User Agreement declares that they have also read, understood and accepted these Terms.

1.3. By creating an Order through the Platform, the Member accepts, declares and undertakes that they shall be subject to the periods, procedures, notification requirements and obligations set out in these Terms.

1.4. In the event of any conflict between these Terms and the provisions of the User Agreement in respect of delivery, shipping or return processes, the provisions of these Terms shall prevail.

1.5. Without prejudice to applicable legislation, ShineSoft reserves the right to unilaterally amend these Terms by publishing the amendment on the Platform. Amendments take effect on the date of publication; Orders created before the effective date shall remain subject to the provisions in force on the date the Order was created.

2.1. "Platform" means the website, mobile application and all extensions thereof operated by ShineSoft under the BugiBox brand and domain name.

2.2. "Member" means any natural or legal person who registers with the Platform and approves the User Agreement.

2.3. "Seller" means a Member who lists and offers a Product for sale on the Platform.

2.4. "Buyer" means a Member who purchases, or submits an offer to purchase, a Product through the Platform.

2.5. "Product" means the used/second-hand electronic item offered for sale by the Seller on the Platform.

2.6. "Order" means the record created on the Platform upon the Buyer purchasing a Product via the "Buy Now" option, or upon the acceptance of an offer exchanged between the Seller and the Buyer.

2.7. "Secure Payment" means the system whereby the amount paid by the Buyer is held without being transferred to the Seller until delivery has occurred and the confirmation process set out in these Terms has been completed.

2.8. "Commission" means the fee calculated at the rate announced on the Platform and set off against the payment to be made to the Seller upon completion of the sale.

2.9. "Shipping Fee" means the carriage fee paid by the Buyer at the time of the Order in respect of delivery of the Product from the Seller to the Buyer.

2.10. "Delivery" means the conveyance of the Product to the delivery address notified by the Buyer, by the contracted carriage service provider.

2.11. "Return Request" means the request created by the Buyer through the Platform in order to send the Product back to the Seller in the cases and within the periods set out in these Terms.

2.12. "Product Non-Conformity" means the Product being defective, not corresponding to the listing images and descriptions, containing damage, defect or deficiency not stated in the listing, or not being genuine despite being sold as an original branded item.

2.13. "Inspection" means the process whereby, upon the Seller rejecting a claim of Product Non-Conformity, the Product is sent to an address designated by ShineSoft and assessed by expert personnel.

3.1. ShineSoft acts as an intermediary service provider within the meaning of Law No. 6563 on the Regulation of Electronic Commerce. Products offered for sale on the Platform are listed by Members acting as Sellers; ShineSoft is not the seller, manufacturer or importer of the Products.

3.2. The parties to the sales relationship established between the Buyer and the Seller are the Buyer and the Seller. ShineSoft is not a party to such sales relationship and cannot be held liable for obligations relating to the qualities of the Product, its defects, its conformity with its description, or the transfer of possession.

3.3. The Buyer accepts, declares and undertakes that, by virtue of the authorisation granted by the Seller to ShineSoft, the Product price shall be collected by ShineSoft on behalf of the Seller, that by paying the Product price to ShineSoft the Buyer shall be deemed to have discharged its payment obligation towards the Seller, and that the Buyer has no obligation to make any further payment to the Seller.

3.4. The amount paid by the Buyer is held under Secure Payment until the confirmation process set out in these Terms is completed and is not transferred to the Seller during that period.

3.5. All notifications made through the Platform shall be sent to the electronic mail address registered in the Member's account and/or through the in-Platform notification system. Members are obliged to keep their contact details up to date and shall be personally liable for the consequences of being unreachable due to outdated contact details.

3.6. Unless expressly stated otherwise, all periods set out in these Terms are calculated without interruption and begin to run from the moment the triggering transaction is recorded on the Platform.

4.1. The Buyer may purchase a Product at the price listed on the Platform via the "Buy Now" option, or may initiate the purchase process by submitting an offer to the Seller. In either case, an Order in "awaiting payment" status is created on the Platform.

4.2. In order for an Order to be created, the Buyer's account must contain a delivery-capable address including province, district, open address, building number and mobile telephone number. The Buyer is personally responsible for the accuracy, currency and completeness of the address details provided.

4.3. Upon acceptance of an offer or completion of a "Buy Now" transaction, the Buyer is granted a period of 24 (twenty-four) hours to complete payment.

4.4. The aforementioned period of 24 (twenty-four) hours results solely in the agreed sale price being fixed in favour of the Buyer; the Product is not reserved for the Buyer during this period, remains published in the listing and may be sold by the Seller to third parties. Should the Product be purchased and paid for by another Buyer, Orders for which payment has not been completed shall be cancelled automatically and the relevant Buyers shall be informed.

4.5. Should payment not be completed within the period of 24 (twenty-four) hours, the Order shall be cancelled automatically, the fixing of the agreed price shall lapse, and no payment obligation shall arise for the Buyer.

4.6. Under the Order, the Buyer pays the aggregate of the Product price and the Shipping Fee. No commission or service fee other than the Product price and the Shipping Fee is collected from the Buyer.

4.7. Payment transactions are carried out through the infrastructure of the contracted payment institution and with 3D Secure verification. Card details are not stored by ShineSoft.

4.8. Upon completion of payment, the Order moves to "payment received" status, the amount begins to be held under Secure Payment, and the Seller is notified to dispatch the Product.

5.1. Products are not dispatched from a single centre; each Product is sent by the relevant Seller. In carriage transactions, the capacity of consignor belongs to the Seller.

5.2. The Shipping Fee is collected from the Buyer at the order stage. The prepaid shipping label in respect of the carriage service is created by ShineSoft with the contracted carriage service provider and made available to the Seller.

5.3. The Seller is obliged to deliver the Product to the carriage service provider, using the shipping label made available to it, within 72 (seventy-two) hours following completion of payment.

5.4. Should the Product not be dispatched within the period of 72 (seventy-two) hours, the Order shall be cancelled automatically and the entire amount paid by the Buyer, including the Shipping Fee, shall be refunded to the Buyer.

5.5. The Seller is obliged to package the Product with packaging appropriate to its nature and such as to prevent damage during carriage. The Seller shall be liable for damage occurring during carriage as a result of insufficient or inappropriate packaging.

5.6. The consignment may be tracked through the Platform by both the Buyer and the Seller by means of the tracking number generated by the carriage service provider. Consignment movements are reflected on the Platform in line with notifications received from the carriage service provider.

5.7. Delivery times may vary according to the service standards of the carriage service provider and the region in which the delivery address is located. ShineSoft cannot be held liable for delays originating from the carriage service provider; however, it shall assist the Buyer and the Seller in monitoring and resolving such delays.

5.8. The Buyer is obliged to take delivery of the Product purchased through the Platform. Should the Buyer fail to take delivery of the Product without having created a duly compliant Return Request under these Terms, and the Product be returned to the Seller, the Product price shall be refunded to the Buyer; however, Shipping Fees shall not be refunded in such case.

5.9. The Buyer is obliged to inspect the package upon taking delivery and, where the package bears damage evidently arising from carriage such as crushing, tearing or wetting, to have a report drawn up by the carriage service provider's officer before taking delivery. Where a consignment is accepted without such a report having been drawn up, the burden of proof in respect of claims of carriage-related damage rests with the Buyer.

6.1. Following receipt of the Product, the Buyer is entitled to check the Product's conformity with the listing description and to confirm delivery through the Platform.

6.2. Upon the Buyer confirming delivery, the Product price is released from Secure Payment and accrued in favour of the Seller.

6.3. Should the Buyer fail to confirm delivery or to create a Return Request under these Terms within 48 (forty-eight) hours following delivery of the Product, delivery shall be deemed automatically confirmed at the end of that period and the Product price shall be accrued in favour of the Seller.

6.4. For so long as an open Return Request or dispute record exists, the confirmation and transfer process set out in this article shall be suspended; the Product price shall not be transferred to the Seller before the relevant request is concluded.

6.5. The Commission, calculated at the rate announced on the Platform, shall be set off against the Product price in the payment to be made to the Seller. As the Shipping Fee has been paid by the Buyer and remitted to the carriage service provider, it shall not additionally be deducted from the payment to be made to the Seller.

6.6. Amounts accrued in favour of the Seller are transferred, through the sub-merchant account established in the Seller's name with the contracted payment institution, to the IBAN notified by the Seller and registered in the Seller's own name. The Seller may not notify an IBAN that is not registered in its own name.

6.7. In order to sell through the Platform and to collect sale proceeds, the Seller is obliged to submit, completely, accurately and on a current basis, the information and documents requested by the contracted payment institution within the scope of its statutory identification and know-your-customer obligations, and to complete its sub-merchant registration.

6.8. Where the sub-merchant registration has not been completed, where incomplete or inaccurate information has been submitted, or where the registration is suspended by the payment institution, amounts accrued in favour of the Seller cannot be transferred. ShineSoft cannot be held liable for delays arising on that account.

6.9. The transfer period is subject to the operation of the contracted payment institution and to obligations arising from applicable legislation.

7.1. The Buyer may cancel, at any time through the Platform, an Order for which payment has not yet been completed. No payment obligation shall arise for the Buyer in such case.

7.2. The Seller may not unilaterally cancel an Order created upon acceptance of an offer or completion of a "Buy Now" transaction. The Seller shall be deemed to have undertaken to sell upon formation of the Order.

7.3. Should the Product not be dispatched within the period of 72 (seventy-two) hours, the Order shall be cancelled automatically pursuant to article 5.4 of these Terms and a full refund shall be made to the Buyer. In such case, action may be taken in respect of the Seller under the Platform Rules.

7.4. An Order may not be cancelled after the Product has been dispatched; from that stage onwards, the Buyer's claims are subject to the return provisions of these Terms.

8.1. Sales concluded through the Platform are consumer-to-consumer (C2C) in nature and the Products are used/second-hand goods. Return processes are subject to the procedures and principles set out in these Terms.

8.2. Should the Buyer wish to exercise a right of return, the Buyer is obliged to create a Return Request through the Platform within 48 (forty-eight) hours following delivery of the Product. Requests created after the expiry of that period shall not be processed.

8.3. Two types of return process are provided for on the Platform: (i) the change-of-mind return governed by article 9 of these Terms, available only where the Seller has expressly stated in its listing that it accepts returns, and (ii) the Product Non-Conformity return governed by article 10 of these Terms, available in respect of every Product.

8.4. The Buyer may create only one Return Request at a time in respect of an Order. No second request may be created for so long as an open Return Request exists.

8.5. Upon creation of a Return Request, the process of transferring the Product price to the Seller shall be suspended and the amount shall continue to be held under Secure Payment until the request is concluded.

8.6. The Buyer is obliged to send the Product to be returned in the condition in which it was delivered, complete with all accessories, cables, boxes, documents and attachments. In the event of incomplete return, the Seller is entitled to reject the return request.

8.7. As the periods provided for in the return processes approach expiry, reminder notifications shall be sent to the relevant party by the Platform. Failure of such notifications to be received for any reason shall not eliminate the consequences attaching to the periods.

9.1. The right of return governed by this article may be exercised only where the Seller has expressly stated in the listing for the relevant Product that it accepts returns. There is no right of return by reason of change of mind in respect of Products for which the Seller has not stated that it accepts returns.

9.2. The Buyer shall create a Return Request through the Platform and confirm the return declaration within 48 (forty-eight) hours following delivery of the Product.

9.3. In returns under this article, the carriage fee for the return consignment shall be borne by the Buyer. The Buyer pays such fee separately through the Platform. Upon completion of payment, a prepaid label for the return consignment shall be created.

9.4. The Buyer is obliged to hand the Product over to the carriage service provider within 48 (forty-eight) hours following creation of the return label. Should that period not be used, the Return Request shall be cancelled automatically, the Product price shall be accrued in favour of the Seller and the file shall be closed.

9.5. Following the Product reaching the Seller, the Seller shall have a period of 48 (forty-eight) hours within which to approve the return or to reject it stating its grounds. Should the Seller take no action within that period, the return shall be deemed automatically approved.

9.6. Where the return is approved or deemed approved, the entire Product price shall be refunded to the Buyer; no Commission or other deduction shall be made from that amount. Neither the Shipping Fee arising from delivery of the Product to the Buyer nor the carriage fee for the return consignment shall be refunded.

9.7. Should the Seller reject the return stating its grounds, the process shall be subject to the Inspection process governed by article 11 of these Terms.

10.1. The right of return governed by this article may be exercised in respect of all Products sold on the Platform, irrespective of whether the Seller accepts returns in its listing.

10.2. The Buyer is obliged to notify the claim of Product Non-Conformity through the Platform, explaining the nature of the non-conformity, within 48 (forty-eight) hours following delivery of the Product. No fee is collected from the Buyer at this stage.

10.3. Upon such notification, the Seller shall be granted a period of 48 (forty-eight) hours within which to accept the claim or to reject it stating its grounds. Should the Seller take no action within that period, the claim shall be deemed accepted.

10.4. Where the Seller accepts the claim or the claim is deemed accepted, the Buyer shall pay the carriage fee for the return consignment and the process shall be conducted in accordance with the procedure set out in articles 9.4 to 9.6 of these Terms.

10.5. Should the Seller reject the claim stating its grounds, the Buyer shall be granted a period of 48 (forty-eight) hours within which to terminate the process or to request an Inspection. Should the Buyer take no action within that period, the Return Request shall be cancelled automatically and the Product price shall be accrued in favour of the Seller.

10.6. Should the Buyer request an Inspection, the provisions of article 11 of these Terms shall apply.

11.1. Inspection is the dispute resolution process applied where a claim of Product Non-Conformity is rejected by the Seller and the Buyer wishes to continue the process.

11.2. A Buyer requesting an Inspection shall pay the one-way carriage fee for sending the Product to the address designated by ShineSoft. Upon completion of payment, a prepaid consignment label shall be created and the Buyer shall be obliged to hand the Product over to the carriage service provider within the period provided for.

11.3. Following the Product reaching ShineSoft, an assessment shall be carried out by expert personnel, comparing the Product against the listing images and descriptions.

11.4. Where Product Non-Conformity is confirmed as a result of the Inspection, the entire Product price together with the carriage fees paid by the Buyer shall be refunded to the Buyer. No Commission or other deduction shall be made from the Buyer in such case.

11.5. Where Product Non-Conformity is not confirmed as a result of the Inspection, no refund shall be made to the Buyer, the Product price shall be accrued in favour of the Seller and the Product shall be sent back to the Buyer.

11.6. The outcome of the Inspection, together with its grounds, shall be notified through the Platform to both the Buyer and the Seller.

12.1. Given that the purchased Product is used/second-hand goods, wear, abrasion, scratches, colour fading and similar conditions arising solely from ordinary use and reasonably foreseeable in a second-hand product shall not constitute grounds for return.

12.2. No return may be requested by reason of damage, defect, deficiency or loss of function expressly stated in the listing images or descriptions. By creating an Order, the Buyer shall be deemed to have examined and accepted the content of the listing.

12.3. Damage occurring after delivery of the Product to the Buyer through the Buyer's fault, incorrect use, dropping, contact with liquid, unauthorised service intervention or similar causes falls outside the scope of returns.

12.4. Should the Product not be returned in the condition in which it was delivered, complete with all accessories and attachments, the return request may be rejected.

12.5. Should the Product become unusable by the Seller because user accounts, locks or security software on the Product have not been removed by the Buyer, the return request may be rejected.

12.6. Upon expiry of the periods provided for in these Terms, the relevant right of return shall lapse.

13.1. Amounts to be refunded shall be refunded to the payment instrument used by the Buyer at the time of payment. No refund shall be made in cash or to a different account.

13.2. The refund process shall be initiated immediately following the Platform's determination that entitlement to a refund has arisen. The period within which the amount is reflected in the Buyer's account depends on the operation of the Buyer's bank or the relevant payment institution and is not within ShineSoft's responsibility.

13.3. In payments made by instalments, the reflection of the refund amount in the Buyer's credit card account may occur over more than one period, depending on the relevant bank's instalment refund practice.

13.4. In cases of partial refund, the set-off rules set out in the relevant articles of these Terms shall apply to the calculation of the refund amount.

13.5. Should the Order be cancelled for any reason after payment has been completed but before the Product has been dispatched, the entire amount paid, including the Shipping Fee, shall be refunded to the Buyer.

14.1. The Buyer and the Seller shall first endeavour to resolve disputes relating to delivery and return processes between themselves, using the communication tools available on the Platform.

14.2. Should the dispute not be capable of resolution between the parties, the parties may apply to ShineSoft through the Platform. ShineSoft is entitled, in its capacity as intermediary service provider and within the framework of these Terms, to carry out an assessment and to decide upon the fate of the amount held under Secure Payment.

14.3. Any assessment carried out by ShineSoft under this article shall not eliminate the parties' right to have recourse to the courts.

14.4. For so long as the dispute continues, the amount subject to the dispute shall continue to be held under Secure Payment.

15.1. The laws of the Republic of Türkiye shall apply to the application and interpretation of these Terms.

15.2. Should any provision of these Terms be held invalid, void or unenforceable, the remaining provisions shall continue in full force and effect.

15.3. ShineSoft cannot be held liable for delays that may occur in the periods provided for in these Terms by reason of force majeure events or disruptions originating from the carriage service provider, the payment institution or other third parties.

15.4. For questions, requests and complaints under these Terms, ShineSoft may be contacted at destek@bugibox.com. Full contact details are set out on the "About" page of the Platform.

15.5. These Terms entered into force on the date of their publication on the Platform.