Preliminary Information Form

1.1. This Preliminary Information Form has been drawn up pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, for the purpose of informing the Buyer before placing an order.

1.2. Before confirming the order, the Buyer confirms electronically that they have read this Form and have been informed of the essential characteristics of the Product, the sale price, the payment and delivery terms and the return conditions.

1.3. Electronic confirmation of this Form constitutes acknowledgement that the Buyer was informed before placing the order.

2.1. Trading name: ShineSoft Yazılım Hizmetleri ve Ticaret Limited Şirketi.

2.2. Address: Sultanselim Mah. Yamaç Sk. No:6 D:3, 34415 Kağıthane/İstanbul.

2.3. MERSIS No: 0769-2498-9370-0001. Trade Registry No: 453842-5. Tax Office/No: Maslak — 7692498937.

2.4. Electronic mail: destek@bugibox.com.

2.5. ShineSoft acts as an intermediary service provider pursuant to Law No. 6563 on the Regulation of Electronic Commerce and is not the seller of the Product.

3.1. Seller: [Seller name/username]. Details of the Seller are shown in the order summary and on the order detail page.

3.2. The Seller is the natural or legal person who is a Member of the Platform and offers the Product for sale in their own name and on their own account.

3.3. Communication with the Seller is provided through the messaging system on the Platform.

4.1. The essential characteristics of the Product (brand, model, condition, technical specifications and any defects) are set out on the relevant listing page and in the order summary.

4.2. Product: [Product name]. Product price: [Product price] TL. Carriage (shipping) fee: [Shipping fee] TL. Total: [Total amount] TL. All amounts are shown in Turkish Lira and inclusive of taxes.

4.3. Products offered for sale on the Platform are used/second-hand. The Buyer acknowledges that the Product is second-hand and that they have examined the condition information stated in the listing images and descriptions.

4.4. No commission or service fee other than the Product price and the carriage fee is collected from the Buyer.

4.5. Where the price stated in the listing has changed as a result of an offer process, the price applicable to the order is the price agreed between the parties.

5.1. Payment is made by the payment methods offered on the Platform, through the infrastructure of a licensed payment institution and with 3D Secure verification.

5.2. The amount paid is held under secure payment without being transferred to the Seller until delivery has occurred and the confirmation process set out in the Delivery and Return Terms has been completed.

5.3. The Product price is collected by ShineSoft on behalf of the Seller. By paying the price to ShineSoft, the Buyer is deemed to have discharged its payment obligation towards the Seller.

5.4. Where the instalment payment option is used, the difference applied according to the number of instalments is shown separately to the Buyer at the payment step.

5.5. Card details are not stored by ShineSoft.

6.1. Delivery address: [Delivery address]. Person to take delivery: [Full name].

6.2. The Product shall be handed over by the Seller to the contracted carriage service provider within 72 (seventy-two) hours following completion of payment.

6.3. Should the Product not be dispatched within 72 (seventy-two) hours, the order shall be cancelled automatically and the entire amount paid, including the carriage fee, shall be refunded to the Buyer.

6.4. Delivery times may vary according to the service standards of the carriage service provider and the delivery region. In any event, delivery shall not exceed 30 (thirty) days from formation of the order.

6.5. The carriage fee is paid by the Buyer at the time of the order. The consignment is created with a prepaid label.

6.6. The Buyer is obliged to inspect the package upon taking delivery and, where damage evidently arising from carriage is found, to have a report drawn up before taking delivery.

7.1. Sales concluded through the Platform are as a rule consumer-to-consumer (C2C) in nature. In such sales, where the Seller acts in the capacity of a consumer, the obligations attached by Law No. 6502 to the capacity of seller/supplier and the right of withdrawal provisions within that scope do not apply. In such sales, the Buyer's right of return is subject to the principles set out in this article and in the Delivery and Return Terms.

7.2. In sales where the Seller acts for commercial or professional purposes and therefore holds the capacity of seller/supplier within the meaning of Law No. 6502, the Buyer's right of withdrawal and other statutory rights arising from consumer legislation are reserved. In such case, the Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery without giving any reason and without paying any penalty; notice of withdrawal is to be sent to destek@bugibox.com or submitted through the Platform.

7.3. In sales within the scope of article 7.1 of this Form, the Buyer may create a return request through the Platform within 48 (forty-eight) hours following delivery of the Product.

7.4. A return by reason of change of mind may be exercised only where the Seller has expressly stated in the relevant listing that it accepts returns. In such case the carriage fee for the return consignment shall be borne by the Buyer and the service fee shall be set off against the refund amount; carriage fees are not refunded.

7.5. Where the Product is defective, does not correspond to the listing images and descriptions, contains damage, defect or deficiency not stated in the listing, or is not genuine despite being claimed to be so, a return request may be made irrespective of whether the Seller accepts returns in its listing.

7.6. Should the Seller reject a request within the scope of article 7.5, the Buyer may request that the Product be sent to an address designated by ShineSoft and inspected by expert personnel. Where the claim is confirmed as a result of the inspection, the entire Product price together with the carriage fees paid by the Buyer shall be refunded to the Buyer without any deduction.

7.7. As the Product is used/second-hand, wear, abrasion and scratches arising solely from ordinary use and reasonably foreseeable in a second-hand product, together with damage and defects expressly stated in the listing, shall not constitute grounds for return.

7.8. The detailed procedures, periods and exceptions relating to return processes are set out in the Delivery and Return Terms published on the Platform. By placing an order, the Buyer acknowledges having read that document.

7.9. Amounts to be refunded shall be refunded to the payment instrument used by the Buyer at the time of payment.

8.1. The Buyer may submit requests and complaints relating to order and delivery processes through the Platform or via destek@bugibox.com.

8.2. In sales where the Seller holds the capacity of seller/supplier within the meaning of Law No. 6502, the Buyer may, in the event of a dispute, apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or the place where the transaction was carried out, according to the applicable monetary thresholds.

8.3. In consumer-to-consumer sales, disputes are subject to the general provisions and to the procedure set out in the Delivery and Return Terms.

8.4. ShineSoft is entitled, in its capacity as intermediary service provider, to carry out an assessment as to the fate of the amount held under secure payment. Such assessment does not eliminate the parties' right to have recourse to the courts.

9.1. This Form and the Distance Sales Agreement, as completed on an order-specific basis, are stored electronically and kept accessible to the Buyer from the order detail page on the Platform.

9.2. The Buyer may access the order-specific agreement text at any time and request a copy thereof.